In my role as User Experience Designer for SAP I was tasked with harmonizing all aspects of SAP’s Business Intelligence suite, a set 13 software clients merging into 5 within the next two years. As a worldwide, enterprise software company, SAP had acquired and built the suite up to 13 software clients with development teams around the world, and multiple technologies used for each. I worked with the Product Owners of the various software, determining technological constraints (such as which workflows were built using which programming languages or frameworks) in hopes of achieving an optimal balance between new features and improved UX.
The convergence of products and UX led to many interesting discussions with other teams in the company, whether that be reducing toolbar complexity across all clients with the visual design team in Paris, or establishing a syntax for new chart types with the data visualization team in Shanghai.
Though all design work is still NDA, here's a quick look at some of my responsibilities:
Survey workflows across SAP’s products to determine which opportunities existed for harmonization of workflows or the adoption of new workflows (like guided activities for complex tasks).
Produce detailed specification documents for development to ensure that visual design and workflows were consistent across the suite.
Produce mockups of new designs using Photoshop and Fireworks.
Create interactive prototypes of designs for testing using Axure.
Conduct user studies on new designs then produce reports and presentations based on findings. These were in turn used as vision documents to help guide the direction of the suite.
Establish a common place for terminology, icons, images, and interaction patterns that can be used in conjunction with the current technological infrastructure and code libraries to aid UX harmonization.
Design a social onboarding app for SuccessFactors (an SAP company) which helped users navigate their first week of work.